Hp assistant windows 10
User Comments : Post Comment. Use the information in this document to troubleshoot specific HP Support Assistant issues. This document is for HP and Compaq computers with Windows 10, 8, and 7. Instant Ink. Search all support.❿
When the system restarts, the HP Support Assistant icon displays on the task assistan. When the download completes, click Runthen follow the on-screen instructions. Your session on HP Customer Support has timed hp assistant windows 10. Select one of the options on the screen that relates to the issue you are experiencing. Select one of the options on the assisfant that relates to the issue you are experiencing or select Guided Troubleshooting to launch a virtual agent. The most prevalent version is 8. Session timed out.
In the Messages are available screen, click into the messages to read them. When you are finished, click the to the right of each message to delete it.
Figure : Messages are available. Figure : Error message. Uninstall the HP Support Assistant using the following steps:. In Windows, search for and open change or remove a program. After HP Support Assistant is installed and working, repeat the uninstall steps. Figure : Uninstall confirmation. When the uninstall process is complete, open a web browser, and go to the HP Support Assistant website.
Figure : HP Support Assistant website. When the download box displays at the bottom of the screen, click Save. When the download completes, click Run , and then follow the on-screen instructions. When the installation completes, select Yes , then click Finish to restart the system.
When the system restarts, the HP Support Assistant icon displays on the task bar. Click the HP Support Assistant icon to open the application.
If problems persist, make sure your Internet access is working correctly that is, you can browse the Internet and view Web pages , and the installed security software firewall is not blocking the updates to HP Support Assistant.
HP Support Assistant wakes the computer from sleep mode HP Support Assistant health analysis or tune-up might cause the computer to wake from sleep mode. Follow these steps to stop all programs from waking the computer, or refer to Preventing HP Support Assistant from opening automatically. In Windows, search for and open Edit power plan. Figure : Edit Plan Settings. Also, click the drop-down menu next to Plugged in , then select Disable. Figure : Advanced power settings Notebook PCs.
Figure : Advanced power settings Desktop PCs. HP Support Assistant interrupts games, movies, or TV To prevent HP Support Assistant from interrupting video games, movies, or other activities, set the day and time that HP Support Assistant checks for updates to a time when the computer is on, but not being used by someone. Under Next HP updates and messages are scheduled for: set the Day of the week: and Timing: options to a day and time you want to receive updates and messages from HP Support Assistant.
Figure : Change Updates and messages schedule. Preventing HP Support Assistant from opening automatically HP Support Assistant automatically downloads messages and updates, gathers configuration information, analyzes your computer system, and prepares an action list.
To turn off HP Support Assistant, follow these steps:. In Windows, search for and open Task Scheduler. Figure : Task Scheduler Library. On the right panel, click Selected Item to expand the section, then select Disable. Figure : HP Support Assistant enabled. The selected task shows as disabled in the top center panel, and no longer opens automatically. Figure : HP Support Assistant disabled. Follow these steps to fix the problem:.
Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer.
When the system restart is complete, the HP Support Assistant icon displays on the task bar. If HP Support Assistant is working correctly, you are done. Turn on the antivirus and firewall software. If HP Support Assistant is still stuck gathering information , continue with the remaining steps.
Restart your computer to complete the process. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website. Follow these steps to download HP Support Assistant:. When the download bar is displayed at the bottom of the screen, click Save.
When the download completes, click Run , then follow the on-screen instructions. This might take a few minutes to complete. Click the icon to open the application. If you want to uninstall HP Support Assistant because it opens automatically and interrupts other tasks on the computer, then a better alternative is to prevent it from starting automatically refer to Preventing HP Support Assistant from opening automatically or adjust the time HP Support Assistant performs tasks refer to HP Support Assistant interrupts games, movies, or TV.
If you still want to uninstall HP Support Assistant or need to uninstall it for troubleshooting purposes, use the following steps:. In Windows, search for an open Uninstall a program. If this occurs and if the distortion does not disappear, close and reopen Support Assistant. The can happen because of a software compatibility issue. There are no hardware or software functions affected by this issue. In Windows, search for and open Run. This document is for HP and Compaq computers with Windows 10, 8, and 7.
HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools. Click the app icon in the task bar, or search Windows for ‘ support assistant ‘ to open the tool. Change update schedule and notifications settings Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.
Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings. Update the computer Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities. Click Check for updates and messages to scan for new updates. Review the list of updates.
Updates with a yellow information icon are recommended. Updates with a blue information icon are optional. Select the box next to any updates you want to install, and then click Download and install. Postpone an update : Click Remind me , and then select a time preference. Delete an available update : Click the Delete icon to remove the update from the list and record it in the action log. Review updates status : Click Action log below the list to view installed, postponed, or deleted updates.
Troubleshoot computer and device issues Access diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software problems and specific issues and error states. Available fixes, menus, and tools differ for other added devices. Select one of the options on the screen that relates to the issue you are experiencing. Access additional resources and troubleshooting tools on the Internet and security , Specifications , and Storage tabs.
Printers must connect directly to your computer or be on the same local network. Turn on the device you want to add, make sure it is in a ready state, and that it is connected to the computer or local network. On the My devices tab, click Add an HP device. Click Detect my device to view a list of available devices to add. Additionally, you can click Manually add my device to use the product number and serial number to find your device. Click your device name, type a nickname for your device, and then click Add to my devices.
Find product information specifications, serial number, warranty status, etc. Review full specifications, lists of all installed software, disk drive status, warranty end date, and more. Product and serial numbers : These numbers are typically required to identify the correct drivers to install or are needed when contacting HP Customer Support. Find them on the tile for your computer or device. Product specifications : Click your product name on the My devices screen, and then click Specifications.
Scroll down the page to view video, audio, and power specifications, and to view lists of installed software. Warranty status : Click your product name on the My devices screen, and then click Warranty and services. If the last check was done at a prior date, click Refresh warranty status. However, there might be times when HP Support Assistant does not work as expected.
Most HP computers come with HP Support Assistant. Click the app icon in the taskbar, or search Windows for support assistant to open the tool. VIDEO. Imagine a single dashboard with PC support, automated updates, and a direct line to phone assistance. That’s the new HP Support Assistant for Windows 7 and. The HP Support Assistant is recommended for all HP computers to assist with computer maintenance, software upgrades, troubleshooting problems, and many other. What to do if you are having problems with the HP Support Assistant software. HP Support Assistant is a free application that comes pre-installed on HP desktop and notebook PC running Windows to maintain your HP devices.